Bay State provides government organizations with a comprehensive set of services for managing and implementing IT infrastructures based on the International Organization for Standardization (ISO) 9001:2008 for IT Service Management (ITSM). Our ISO 9001 certification provides additional confirmation of Bay State’s industry-leading approach and capability in delivering world-class IT managed services, including enterprise IT applications, desktop, helpdesk, and back-office services.
Bay State employs an integrated process-based approach to effectively deliver managed IT services to meet your business and customer requirements. These processes include documented, proven procedures for:
- Call Center/ Support Desk
- Network Administration (UNIX, Windows/ Enterprise Messaging)
- Database Administration
- Configuration Management
- Network Engineering
