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| Home » Solutions » IT Infrastructure Support » Help Desk Support |
| Help Desk Support |
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| Bay State has been providing Help Desk support to our Federal Government customers for over a decade. |
- Desktop and Help Desk Services
- Technical Writing and Documentation
- Computer-Based Training
- Remedy, HP Openview, UNIX, HEAT, Magic Solutions
- Management of ADP/MIS Support Personnel, Hardware, and Software Resources
- Computer Center Operations and Production Control
- System and Network Administration
- Technical Support for Hardware and Software Installation/Operation
- User Resource Management
- Rapid problem resolution and improved service levels
- Increased user satisfaction through professional, always available IT support for the entire end-user multi-vendor environment
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Features: |
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- 24x7 Toll-free Phone Support
- 13x5 Virtual desk-side assistance with remote-control support
- Direct access to A+ and Microsoft certified technical support specialists
- Assistance with discrete end-user tasks on desktop computers, laptops, and PDA’s, including the use of printers, e-mail, virtual private networks (VPN)
- Electronic call logging
- On-line Support Portal – examine current and historical issues
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Benefits: |
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- Multi-vendor, multi-platform hardware and software support
- Expert and professional technical engineers and support
- Improved end-user service levels
- Increased end-user satisfaction
- Rapid problem resolution
- Increased management insight to identify potential trouble areas and improve ability to manage IT assets
- Reduced costs with fixed price
- Efficient use of in-house IT staff
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Bay State, Inc.
4201 Northview Dr, Suite 408
Bowie, MD 20716
Tel : 301-352-7878
Fax: 301-352-6925 |
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